Refund Policy

Last Updated: 9th April, 2026

At AstroZiva (“Platform”, “We”, “Us”), we strive to provide a smooth and satisfactory experience.
This policy explains how refunds, cancellations, and wallet balances are handled.

GENERAL POLICY

  • All services on AstroZiva are prepaid
  • Payments once made are non-refundable, except under specific conditions mentioned below
  • Astrology is a belief-based service, hence outcomes cannot be guaranteed

ELIGIBLE REFUND CASES

Refunds may be considered in the following situations:

  • ✔ Technical Issues: Call/chat/video fails due to platform error, Session not connected or abruptly disconnected
  • ✔ Service Not Delivered: Astrologer unavailable after booking, No response within reasonable time
  • ✔ Duplicate Payment: Same transaction charged multiple times
  • ✔ Partial Service: Session ended prematurely due to technical issue

Refund will be proportionate to unused service.

NON-REFUNDABLE CASES

Refunds will NOT be provided in the following cases:

  • ❌ Dissatisfaction with Prediction: Astrology is subjective and interpretative
  • ❌ User Error: Incorrect birth details entered, Wrong service selection
  • ❌ Change of Mind: After booking or session start
  • ❌ Completed Session: Once consultation is successfully completed

WALLET REFUND POLICY

Refunds are generally credited to AstroZiva Wallet.
Wallet balance can be used for future services.
Bank refunds may be processed only in exceptional cases.

CANCELLATION POLICY

Before Session Starts:
Cancellation allowed. Refund processed to wallet.

After Session Starts:
Cancellation not allowed. Charges applicable for time used.

REFUND PROCESS

To request a refund:

  • Contact support within 24–48 hours of issue
  • Provide transaction details

Processing Time:
Wallet: Instant to 24 hours
Bank/Card: 5–7 working days

ASTROLOGER NO-SHOW

If astrologer:

  • Does not respond
  • Misses scheduled session

Full refund will be provided.

PLATFORM RIGHTS

AstroZiva reserves the right to:

  • Approve or reject refund requests
  • Investigate misuse or fraudulent claims
  • Modify this policy anytime

MISUSE & ABUSE

If a user is found:

  • Repeatedly requesting refunds
  • Misusing services

Account may be: Suspended, Restricted.

CONTACT SUPPORT

For refund-related queries:

  • Email: consult@astroziva.com
  • www.astroziva.com

ASTROZIVA COMMITMENT

We aim to be fair, transparent, and user-friendly.
Your trust matters — and we strive to protect it.