Privacy Policy

Last Updated: 9th April, 2026

At AstroZiva (“Platform”, “We”, “Us”, “Our”), your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile app, or services.

By using AstroZiva, you agree to the practices described below.

INFORMATION WE COLLECT

We collect the following types of information:

A. Personal Information

  • Name
  • Date of Birth, Time, Place (for astrology services)
  • Phone number
  • Email address

B. Account Information

  • Login credentials
  • Profile details
  • Preferences

C. Payment Information

  • Transaction details
  • Payment method (processed securely via third-party gateways)

We DO NOT store your card/banking details

D. Usage Data

  • Pages visited
  • Time spent on platform
  • Device & browser information
  • IP address

E. Communication Data

  • Chat transcripts
  • Call recordings
  • Video session logs

Used for: Quality assurance, Dispute resolution, Service improvement

HOW WE USE YOUR INFORMATION

We use your data to:

  • Provide astrology services
  • Match you with relevant astrologers
  • Improve platform experience
  • Process payments
  • Send updates, offers, notifications
  • Ensure safety and prevent fraud

SHARING OF INFORMATION

We DO NOT sell your personal data.

We may share information with:

  • ✔ Astrologers: Only necessary details (e.g., birth details for consultation)
  • ✔ Service Providers: Payment gateways, Hosting & analytics partners
  • ✔ Legal Authorities: If required by law

DATA SECURITY

We implement strong security measures:

  • Encryption
  • Secure servers
  • Access control

However, no system is 100% secure, and users share data at their own risk.

DATA RETENTION

We retain data as long as required for: Service delivery, Legal compliance.
You may request deletion (subject to legal obligations).

COOKIES & TRACKING

We use cookies to:

  • Improve user experience
  • Analyze traffic
  • Personalize content

You can disable cookies via browser settings.

USER RIGHTS

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Opt-out of marketing communication

Contact us at: consult@astroziva.com

CHILDREN’S PRIVACY

AstroZiva is not intended for users under 18.
We do not knowingly collect data from minors.

THIRD-PARTY LINKS

Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.

ASTROLOGY DISCLAIMER (IMPORTANT)

Astrology services are belief-based.
Personal data (like birth details) is used strictly for consultation.
AstroZiva does not misuse spiritual or personal data.

UPDATES TO POLICY

We may update this Privacy Policy periodically.
Changes will be posted on this page.

CONTACT US

For any queries regarding privacy:

  • Email: consult@astroziva.com
  • Website: www.astroziva.com

ASTROZIVA TRUST STATEMENT

We respect your privacy as much as we respect your destiny.
Your data is safe, secure, and used only to enhance your experience.